Terms and Conditions

Privacy

Elf Magic understands the importance of your privacy and your concerns about the security of your personal information.

Our Commitment

We understand the importance of your privacy and your concerns about the security of your personal information. So, we are committed to protecting any personal information about you that we hold. This is our privacy policy. It sets out how we generally manage your personal information and safeguard your privacy.

Personal Information

Personal information is information that identifies you or could identify you. During your dealings with us, we may collect personal information such as:

Your name, address and contact details
Your interests in our products, services or events
Information about your dealings with us or anyone else
Any other information which we may need to promote our goods or services.

If you give us information about another person, you should make sure that you are authorised to give us that information. You must also make sure to inform that person of who we are and that we may use and disclose their personal information in accordance with this our privacy policy.

Using Our Website

We may collect personal information from you when you use our website. This information may be collected when you tell us about yourself, for example, by subscribing to us, completing an online form, entering details about our products or services, accepting an invitation from us or when you send us an email.

Cookies

This website uses cookies. It is a requirement of purchasing from this website that you allow your browser to accept cookies. We may use cookies to learn about how people use our website, what they are interested in and to help us make a better website. Like most other websites, we may automatically record details about any computer used to access the website such as the date and time of access, the IP address, domain name, and details of the information accessed.

Use Of Information

We use your personal information to provide our products or services to you, to manage and account for our products or services, to improve our products or services, to manage our relationships with you and to provide you with information about our ideas, events, or other products or services that may interest you. We may also use your personal information to provide you with information about other services offered by third parties which we think you may find interesting. If you would prefer not to receive this information, please CLICK HERE TO CONTACT US . We will not disclose your personal information to any third parties without your consent, unless we are required to by law or to the extent we use third parties to capture or manage your personal information on our behalf.

Information Security

We take reasonable steps to protect all information which we hold (including your personal information). We also take reasonable steps to hold information securely in electronic or physical form.

Changes To Our Privacy Policy

Sometimes it will be necessary for us update and change our privacy policy. We reserve the right to change our privacy policy at any time. We may notify you about changes to our privacy policy by posting an updated version on our website.

Access To Your Information

You may request access at any time to personal information we hold about you by emailing us. We will deal with all requests for access to personal information as quickly as possible but may charge you a fee where access is provided.

Refunds and Returns

The Elf Magic Christmas Eve boxes are unable to be returned.

If the sizing is not correct, we are happy to exchange it as long as the original tags remain on the T-Shirt and it isn’t damaged in any way, within 30 days of purchase.

Please email us at magic@elfmagic.com.au within that time if you are not satisfied with your purchase so that we can resolve any issues.

We recommend that you return the product (and they will need to be returned) via Registered Post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Elf Magic will not be responsible for parcels lost or damaged in transit if you choose not to insure.